Are you planning to hire a business reputation manager? If so, you are making the right decision as they can absolutely help your business grow. But of course, as someone who needs to hire such service, the owner should ask relevant questions to help him/her decide whether or not he is dealing with the right professional or he needs to look somewhere else.
As long as your questions are relevant to the service they render and/or products they sell, there is no reason to hold back with necessary questions to ask.
Moving on, if you are unsure yet of questions you can ask, you can consider the following:
How can you help me achieve a good reputation?
First things first, how can Francis Santa help your business reputation? What are the steps they will take in order to correct or improve your reputation. Do not expect that they will share with you their step by step plan, as that will only happen when an agreement was made between the two of you.
They may not be able to share with you a detailed information as to how they will help you, they should at least set your expectations in terms of results and timelines.
Is there a warranty included on your service?
Even if you are doing business with a trusted company, like the company of Francis Santa, Image Business Lift, you must know the warranty included on their service. What if you are not happy with the result you get out from their service. First of, their service is not free, hence it is your right to know what you can get in case you failed to get the service you thought you can get from the money you have paid for their service.